Customers can cancel tickets they bought using either cash or a subscription/pack in their Ribbon member portal up to 24 hours prior to start of event. If the ticket was purchased using cash, the customer will automatically receive a gift card with the dollar amount of the ticket price. Tickets purchased using a subscription or class pack will automatically be added back into the customer’s subscription or pack.
To cancel with less than 24 hours notice, please email. Cancellations emails received up to three hours before class start time will be credited back to customer’s account.